11:23 PM 4/21/24 - Network Outage in Fremont [Resolved]

11:23 PM: A small area of Fremont is experiencing a network outage. Our network operations team is investigating the cause. A technician may need to be sent out tomorrow morning to make repairs.

4/22/24

7:00 AM Update: We are currently seeing a network outage in the Fremont area.  Customers in the area may experience no internet service currently.  Our team is currently investigating and we will provide updates as more information becomes available.

7:10 AM Update: Our engineering team is sending a technician into the field for repairs.

7:45 AM Update: Our engineers and field technicians are still actively working towards a resolution on-site to restore the service.

9:00 AM Update: The technician on site is continuing to make repairs and has estimated services should be restored in an hour or less.

10 AM Update: Repairs are ongoing, and we hope to have services restored soon.

8:45 AM Update: Our engineers and field technicians have determined the cause of the outage and are replacing the equipment to restore the service as soon as possible.

Resolved 10:30 AM: Thank you for your patience and understanding. Our team has resolved the outage.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

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Phone Support: (844) 438-8484