10:15 AM: We are performing urgent network maintenance within some parts of the San Francisco area. When planning maintenance we try to give our customers notification two days beforehand. This is especially true when it will result in a service interruption. Due to the nature of this event, this was not an accommodation we were able to meet. We will provide updates as more information becomes available.
Completed 4:10 PM: Thank you for your patience and understanding. Our team has completed the emergency maintenance. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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