9:15 AM: We are currently seeing a partial network outage at the Watergate community in the Emeryville area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 9:20 AM: Our engineering team is sending a technician into the field for repairs.
Update 9:53 AM: Watergate HOA is conducting electrical maintenance impacting power circuits in the area. Maintenance may take up to 3 hours to complete.
Resolved 1:07 PM: Thank you for your patience and understanding. It appears that the maintenance has been completed and the connection should have been restored. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484