11:45 AM: We are currently seeing a network issue in the Fremont area. Customers in the area may experience no internet connection or slow speeds. Our team is currently investigating and we will provide updates as more information becomes available.
1:30 PM: Our technician is currently on-site and attempting repairs
Our technician discovered a piece of failed equipment. At this time we are still making the necessary repairs to restore connections. We appreciate your continued patience in this matter.
Thank you for your patience and understanding. Our team has completed the emergency network maintenance in your area. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484