10:12 AM: We are currently seeing a partial network outage in the Jackson Park area of San Jose. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
10:50 AM: A technician is on the way to identify the cause of the outage and make repairs.
11:24 AM: Our technician is on-site investigating the outage. We are currently working with building management to resolve a powering issue.
Resolved 2:59 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484