7:20 PM: We are currently seeing a partial network outage in the Daly City area. Customers in the area may experience no internet connection. Our team is currently investigating, and we will provide updates as more information becomes available.
Update 9:20 PM: Our engineers are still actively working towards a resolution.
Update 9:59 PM: We apologize for the ongoing service interruption. Previous steps have been unable to resolve the issue. At this time we have scheduled a technician visit to the affected site for tomorrow at 7 AM.
Resolved 12/3/23 11:07 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484