Thursday 10/12/23 6:00 AM - Partial Network Outage [Resolved]

6:00 AM - We are currently seeing a partial network outage in parts of the Bay Area.  Customers in the area may experience no internet connection.  Our team is currently investigating, and we will provide updates as more information becomes available

11:43 AM - Our engineers and field technicians are still actively working towards a resolution.

Update 2:00 PM - We are continuing to work on a resolution for the outage. If you have no internet please submit a support ticket here: https://support.sailinternet.com/hc/en-us/requests/new

Resolved 6:56 PM: Thank you for your patience and understanding.  Our team has resolved the network outage.  If you are still experiencing problems with your connection, please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484