11:36 AM: We are currently seeing a partial network outage in the Jackson Park area in Fremont. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 12:55 PM: Our engineering team is sending a technician into the field for repairs.
Update 1:30 PM: Our field technician has verified that the current Network outage is due to power-related issues. We are informing the HOA contact for a resolution.
Resolved 8:30 PM: Thank you for your patience and understanding. The network outage in your area has been resolved. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.