12:43 PM: We are currently seeing a partial network outage caused by a PG&E outage in the Millbrae area.  Customers in the area may experience no internet connection.  Our team is currently investigating and we will provide updates as more information becomes available.

Resolved 4:05 PM. The power outage has cleared and all the equipment is back online. Thank you for your patience and understanding.  If you are still experiencing problems with your connection please power cycle your primary router and equipment.

Please reach out to our Support team via email or phone with any questions.

Submit a support ticket

Phone Support: (844) 438-8484