10:43 PM: We are currently seeing a partial network outage in the Millbrae area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:22 PM: We are investigating a power outage that is affecting the network in the area. We will be sending a technician as early as possible in the morning if the power issue has not been resolved by then.
Update 7:26 AM 1/16/23: Our engineering team is sending a technician into the field for repairs.
Update 9:24 AM 1/16/23: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.
Update 10:20 AM 1/16/23: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Update 2:31 PM 1/16/23: We are seeing a partial outage in Millbrae, affecting a few customers due to the power outage in the area. Our team is investigating to determine the appropriate repairs.
Update 5:09 PM 1/16/23: Our engineers and field technicians are actively working towards a resolution.
Update 5:52 PM 1/16/23: Our field technicians provided additional backup power to our equipment while the power provider is doing repairs in the area. Customers should have an internet connection.
Update 1:27 AM 1/17/23: We are currently seeing a partial network outage in the Millbrae area. Customers in the area may experience no internet connection. We will send technicians into the field for repairs first thing in the morning.
Update 7:10 AM 1/17/23: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.
Resolved 8:07 AM 1/17/23: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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