7:23 AM: We are currently seeing a network outage in the Fremont area. Customers in the area may experience no internet. Our team is currently investigating and is working towards a resolution.
Update 7:33 AM: Our third-party fiber vendor has identified a damaged cable impacting service in the area. Field crews are currently on-site making repairs. We will share an estimated restoration time as soon as it becomes available.
Resolved 12:00 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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