7 AM: We are currently seeing a network outage in the Mountain View area. Customers in the area may experience no internet.
7:20 AM: A field technician is scheduled for on-site repairs at 10 AM.
Resolved 10:45 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Update 3:15 PM: We are seeing a recurrence of the network outage in the Mountain View area. Our technical team has been notified and is currently investigating the issue. We apologize for the continued inconvenience and will share further updates as soon as possible.
Update 4:10 PM: On-site repairs are scheduled for today at 6 PM.
Update 6:30 PM: Service restoration remains in progress while we investigate a potential electrical utility issue affecting our equipment. Our field team will return tomorrow morning to complete the necessary repairs and adjustments. We apologize for the extended downtime and appreciate your patience.
Resolved 12:07 PM: Service has been fully restored following the completion of utility and equipment repairs. Thank you for your extended patience throughout this disruption. If you are still experiencing connection issues, please power cycle your primary router.
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