9 pm: We are currently seeing a partial network outage in the San Jose area. Our team is currently investigating and we will provide updates as more information becomes available. Customers may experience no internet currently. We apologize for the inconvenience.
Update 9:45 PM: Our engineering team’s remote repairs did not fully resolve the issue. Our engineering team is sending a technician into the field for repairs first thing in the morning. We will update as soon as we have one from the team on site in the morning.
Update 8 AM: Our engineers and field technicians are still actively working towards a resolution, the field technician should be on site within the hour.
Update 9:26 AM: Our engineers and field technicians are still actively working towards a resolution.
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