4:44 PM: We are currently seeing a network outage in the San Mateo area. Customers in the area may experience no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
5:12 PM: Our technician is on-site for repairs
5:58 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
6:45 PM: We are aware that some customers in the Milpitas area may still be without internet. We are working to resolve the issue.