8:23 AM: We are currently seeing a network outage in the San Mateo area. Customers in the area may experience no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
Update 9:10 AM: Our engineering team has found the root cause of the issue and is working on a quick resolution.
Update 10:30 AM: Our engineering team has verified that our fiber feed is the root cause of this outage. Our Fiber vendor has dispatched a field technician to work on repairs. We will provide more updates as information becomes available.
Resolved 12:14 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484