12:00 PM: We are currently seeing a partial network outage in the Fremont area. Customers in the area may experience no internet. Our team is currently investigating and we will provide updates as more information becomes available.
Update 12:05 PM: Our engineering team is sending a technician into the field for repairs.
Update 12:30 PM: Our engineers and field technicians have determined the cause of the network issue and are making the appropriate repairs.
Resolved 12:45 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484