11:49 AM: We are currently seeing a partial network outage in the San Francisco area. Customers in the area may experience no internet connection. Our team is currently investigating, and we will provide updates as more information becomes available.
Update 1:00 PM: We are investigating an outage occurring in your area. Our engineering team is sending a technician into the field for repairs.
Update 2:38 PM: Our engineers and field technicians are still actively working towards a resolution.
Resolved 7:40 PM: Thank you for your patience and understanding. Our team has resolved the outage issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484