11:03 AM: We are currently seeing a partial network outage in the Hayward area. Customers in the area may experience no internet connection. Our team is currently investigating, and we will provide updates as more information becomes available.
2:33 PM: Our engineers and field technicians are still actively working towards a resolution.
Resolved 3:31 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please contact our Support team via email or phone with any questions.
Phone Support: (844) 438-8484