9:55 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no connection. Our team is currently investigating and we will provide updates as more information becomes available.
10:02 AM: Our engineering team is sending a technician into the field for repairs.
10:59 AM: Our engineers and field technicians have determined the cause of the outage and are making the appropriate repairs.
11:20 AM: Our engineers and field technicians are still actively working towards a resolution.
12:20 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.