10:01 AM: We are currently seeing a partial network outage in the Fremont and Hayward area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:04 AM: Our engineers are still actively working towards a resolution.
Resolved 12:00 PM: Thank you for your patience and understanding. Our team has resolved the outage in your area. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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