8:05 AM: We are currently seeing a network outage in the Santa Row/Winchester district of West San Jose. Customers in the area may experience no internet. Our team is currently investigating and is working towards a resolution.
Update 8:37 AM: Our engineering team is sending a technician into the field for repairs. Estimated Time of Arrival is 9 AM.
Resolved 9:20 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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