10:16 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience intermittent connection issues. Our team is currently investigating and we will provide updates as more information becomes available.
11:16 AM: Our engineers are still actively working towards a resolution.
12:16 PM: Our engineers are still actively working towards a resolution.
1:22 PM: We are still working on this issue, but we currently do not have an ETA at the moment. We appreciate your patience on the matter.
1:45 PM: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484