4:30 PM: We are currently seeing a network outage in the Alviso area. Customers in the area may be experiencing no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 5:10 PM: Our engineers and field technicians have determined the cause of the Outage. A PG&E outage is the root cause. Our team is setting up our equipment's backup battery system now. Thank you for your understanding!
Resolved 7:00 PM: Thank you for your patience and understanding. Our team has resolved the outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484