9:47 AM: We are currently seeing a partial network outage in the Alviso area. Customers in the area may experience intermittent disconnections. Our engineering team is sending a technician into the field for repairs.
Update 10:55 AM: Our engineers and field technicians are still actively working towards a resolution.
Update 11:23 AM: Thank you for your patience and understanding. Our team has resolved the outage issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Update 11:43 AM: Our engineering team’s repairs did not fully resolve the issue. We continue to actively work towards a resolution, and thank you for your patience.
Resolved 12:20 PM: We have made additional repairs and the service should be back to normal. Thank you again, for your patience and understanding.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484