8:20 AM - Our diagnostics show an issue affecting some customers in the Alviso area. We have dispatched our technicians to resolve the issue. We expect the problem to be resolved within the hour and are sorry for the impact. We appreciate your patience.
9:44 AM - Our team has resolved the connectivity issues affecting the area. If you are still experiencing issues, please try to reboot your PoE and router. Please contact email@example.com for further assistance.