11:33 AM - We are currently investigating an issue which may currently affect a few customers. We suspect this is a DHCP related issue. Customers may not be able to access the internet because they may not be able to obtain an IP address. We are working to resolve this issue as quickly as possible.
12:17 PM - Our engineering team has resolved the issue and customers have reported that their internet is back online. If you are still having issues connecting, please try power-cycling your router. If you need further assistance, please email us at firstname.lastname@example.org or call us at (844) 438-8484.