Our team became aware of a thunderstorm in the Chula Vista area last night that we believe caused a failure with our equipment. Our team is onsite this morning assessing the outage and are working to restore service soon. More updates will follow:
[4:00 AM] Chula Vista is experiencing a network outage. Our engineering team is investigating the cause.
[8:00 AM] A team has been dispatched.
[9:00 AM] Our team onsite found an issue with the power system. We have fixed the failure point and verifying all equipment is working correctly.
[10:30 AM - RESOLVED] Services have been restored for all customers in the Chula Vista area. We apologize for the inconvenience and disruption. If you are still experiencing issues with your internet service, please reboot your primary router and PoE device.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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