We are currently experiencing an unplanned outage in your area. Our Network Engineering team is looking into the issue at the moment. We apologize for the inconvenience and hope to resolve this soon.
[9/20/21 - 4:34 PM Update]
We are experiencing unplanned infrastructure obstacles outside of our control. Our team is coordinating with our contacts to resolve this issue as soon as possible. At this time we currently don't have an ETA for repairs. We apologize for this inconvenience as we work towards a resolution.
We will update you once we have further information regarding the situation.
[9/20/21 - 5:08 PM Update]
Our technicians are scheduled to repair this problem tomorrow 9/21/21 at 8:00 am. Users will experience some packet loss and intermittent connectivity. We apologize for the inconvenience and thank you for your patience. We will update you once we have further information regarding the situation.
[9/21/21 - 11:27 AM Update]
We are currently in the process of working with building management to coordinate repairs for the outage. Due to required processes and procedures, we are currently outside of our original repair window. Please understand we are working with our partners to get this upcoming repair done as quickly as possible. We apologize for the delays and are actively pushing towards resolution. We will provide updates as more progress is made.
[9/21/21 - 4:32 PM Resolved]
We have finished realigning our equipment to repair the service. We believe the outage to now be resolved. If you find that you are still unable to reconnect, please try rebooting your router. Thank you for your patience.