In an era of increased concern about our interpersonal contact, we want you to be comfortable with Sail's procedures when installing your new internet service. Please read carefully as our customers need to follow these procedures as well.
On the day of your scheduled installation, our install team will call you to ask if anyone in the home is sick or un-well or has had a known exposure to COVID-19. If so, we will cancel the appointment and re-schedule.
When your install is confirmed, an installer tech will arrive at your home and before approaching your home, the installer will wash or sanitize their hands.
The installer will greet you while remaining outdoors with 6 feet of separation from you. We ask that you maintain this distance as well. Please do not approach our installer tech closer than 6 feet.
The installer will wait outside, if needed, while you prepare your indoor room for the Sail Power over Ethernet (PoE) device and WiFi router.
If possible, we encourage you to open windows to allow fresh air during the install.
Our installers have been trained never to be in the same room with the customer at the same time. We ask that you respect this distance and do not stay in the room with the installer.
Our installer tech will call or FaceTime you so that you may be in communication during the install should you have additional questions or need clarifications.
The installer will configure the router and run a wired speedtest on their laptop. They can share the result with you via FaceTime or a cell phone photo.
You will connect to your new Sail Internet from the next room using WiFi. The installer can instruct you how.
After the installer completes the setup of the PoE and WiFi router, they will leave the house. Additional support can be done remotely.
We ask you to consult our support section at support.sailinternet.com before your installation date. If you have any questions about our health and safety precautions, please reach out to us by email – firstname.lastname@example.org – or phone (844) 438-8484.