Our current engineering target is no more than 15 minutes of unplanned downtime per month, and a similar amount of “scheduled” maintenance. We normally beat these targets in many months.
If something goes wrong in the middle of the night (rare), in some cases it may have to wait until early morning (daylight) to be fixed.
Residential: Our service is provided on a "Best Effort" basis. You can cancel at any time if you don't like the service. Our customers repeatedly tell us that we are more reliable than Comcast.
Small/Med Business customers: Our service is provided on a "Best Effort" basis. If you read the fine-print of the Comcast/AT&T SLA for SMB, they are basically meaningless. Only large corporate customers will get a meaningful SLA, and this is a very expensive service costing many thousands of dollars per month. We work hard for ALL our customers.
We take pride in our 5-Star Service. You can check out our happy customers by taking a look at our 5-Star Yelp reviews.