The network is monitored 24/7. The engineering team immediately responds to any critical issue affecting multiple customers. An individual customer issue that requires a technician visit may need to wait until the next morning for the visit to take place.
The fastest way to reach us is via email to firstname.lastname@example.org. You can also call our support number 844-438-8484. For outages, dial extension #777. If you are asked to leave a message, that typically means that we are busy assisting another customer, or that we are already working on fixing a network issue. When you send an email or leave a message, it helps a lot if you can provide the account identifier (e.g. SI03512) and the account holder's full name.