3:09 PM: We are currently seeing a partial network outage in the Milpitas area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 3:52 PM: Our engineering team is sending a technician into the field for repairs.
Update 6:06 PM: Our tech could not gain access to the building for repairs today. We've rescheduled for tomorrow morning and aim to have the internet back up by 11 am.
Resolved 10:26 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484