9:38 PM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:02 PM: We have identified a possible equipment problem and will be scheduling a technician to visit the affected site when there is daylight early tomorrow morning. We are hoping to have this resolved by 9 am, and we apologize for the inconvenience.
Update 7:07 AM: Our engineers and field technicians are actively working towards a resolution.
Update 8:21 AM: Our engineers and field technicians are actively working towards a resolution.
Resolved 8:36 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484