9:47 PM: We are currently seeing a partial network issue in the Milpitas area. Customers in the area may experience slow speeds or no connection. Our team is currently investigating and we will provide updates as more information becomes available.
Update 11:14 AM: We discovered degradation on a backhaul link causing slow throughput capacity in the area. Our team is actively working towards a solution.
Update 3:27 PM: We will be performing repairs on the affected link between 4 pm and 6 pm. There will be an interruption in the order of 15 minutes.
Resolved 5:55 PM: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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