11:41 AM: Our team is currently investigating a network outage affecting multiple customers. We are working to locate the issue and resume services as soon as possible.
11:56 AM: We have located the issue and our engineering team are working to restore services.
12:20 PM: We are still actively working on resolving the issue.
Resolved 12:50 PM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection, please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484