3:30 PM: We are currently seeing a network outage in the Santa Clara area. Customers in the area may experience no internet currently. Our team is currently investigating and we will provide updates as more information becomes available.
Update 3:40 PM: Our engineering team is sending a technician into the field for repairs.
Update 4:30 PM: Our engineers and field technicians are still actively working towards a resolution.
Update 4:45 PM: Our field technician is in the process of replacing hardware, we are expecting one more service interruption of about 15 min of time. We will update here as soon as that replacement is completed.
Resolved 5:35 PM: Thank you for your patience and understanding. Our team has resolved the network issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484