7:00 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no internet connection. Our team is currently investigating, and we will provide updates as more information becomes available.
Update 8:47 AM: Our engineers and field technicians have determined the cause of the outage issue and are making the appropriate repairs.
Resolved 9:19 AM: Thank you for your patience and understanding. Our team has resolved the outage issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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