11:08 PM: We are currently seeing a partial network outage in the Sunnyvale area. Customers in the area may experience no connectivity. This is due to the ongoing power outages in the Bay Area.
Our team will be dispatched in the early morning to help resolve this. Unfortunately, if the power outage in the area persists through the night, Sail Services will not be restored until tomorrow.
Thank you for your patience and understanding.
6:51 AM 1/10/23: Our engineering team is sending a technician into the field for repairs.
8:21 AM 1/10/23: Our team has resolved the network outage for most of the affected customers. However, some customers may still be experiencing no internet connection. Our engineers and field technicians are still actively working towards a resolution.
1:20 PM 1/10/23: Due to a series of large and long power outages in the area, it takes longer than usual to bring all our sites back up. Our engineers and field technicians are still actively working towards a resolution.
Resolved 3:12 PM 1/10/23: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484