3:30PM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
4:30PM: Our engineering team is sending a technician into the field for repairs.
6:30PM: After best efforts, we were unable to complete repairs today. More updates will be posted tomorrow.
9:10 AM 01/01: Our engineering team is sending a technician into the field for repairs.
10:26 AM 01/01: Our engineers and field technicians are making the appropriate repairs.
Resolved 10:48 AM 01/01: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484
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