6:54 AM: We are currently seeing a partial network outage in the San Jose area. Customers in the area may experience no internet connection. Our team is currently investigating and we will provide updates as more information becomes available.
7:30 AM: Our engineering team is sending a technician into the field for repairs.
9:14 AM: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.
11:12 AM: Our engineers and field technicians are still actively working towards a resolution.
1:28 PM: Due to the weather conditions, there is a delay in fixing the problem.
We continue to actively work towards a resolution.
3:28 PM: Due to the weather conditions, we cannot complete repairs today. We apologize for the delay and the current estimated time of repair is tomorrow morning.
7:10 AM 01/01: Our engineers and field technicians are making the appropriate repairs.
8:58 AM 01/01: Our engineering team’s repairs did not fully resolve the issue. Some clients may still experience no internet connection.
Resolved 11:49 AM 01/01: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484