3:01 PM We are currently seeing a partial network outage in the Chula Vista area. Customers in the area may experience no internet connection. Our team is currently investigating, and we will provide updates as more information becomes available.
Update 3:54 PM: Our engineering team is sending a technician into the field for repairs.
Update 5:07 PM: Our engineers and field technicians have determined the cause of the network outage and are making the appropriate repairs.
Update 6:51 PM: Due to the weather and lack of daylight, our technicians could not successfully finish the repair and restore the connection. Our team will revisit in the morning at 6 AM to help restore service. We are sorry for the inconvenience.
Update 9:21 AM: Our engineers and field technicians are actively working towards a resolution.
Resolved 10:09 AM: Thank you for your patience and understanding. Our team has resolved the network outage. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484