7:00 AM: We are currently seeing a network outage in the San Mateo area. Customers in the area may experience no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
7:47 AM: Our engineering team is sending a technician into the field for repairs.
Resolved 10:10 AM: Thank you for your patience and understanding. Our team has resolved the outage issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484