7:00 AM: We are currently seeing a network outage in the Fremont area. Customers in the area may experience no connectivity. Our team is currently investigating and we will provide updates as more information becomes available.
8:30 AM: Our Engineering team has dispatched a technician for repairs.
8:57 AM: Our engineers and field technicians have determined the cause of the network issue and are making the appropriate repairs.
Resolved 10:33 AM: Thank you for your patience and understanding. Our team has resolved the outage issue. If you are still experiencing problems with your connection please power cycle your primary router and equipment.
Please reach out to our Support team via email or phone with any questions.
Phone Support: (844) 438-8484